FAQ
Q1: What's MOQ? Can I start with a small order?
A:Generally, MOQ: 50pcs. For bulk production, the MOQ may vary depending on the material and technique complexity.
Q2: Can I customize the design, material, color, and packaging?
A: We offer a one-step customization service, from fabric selection to trims coordinating and packaging customization. Just share your thoughts.
Q3: How long does sampling and bulk production take? Is there a fee? Can the order be expedited?
A: Sampling: 7 to 14 days; Bulk: 30 to 45 days. Sample fees can be refunded once you place a big bulk production order. And we support rush orders.
Q4: Do you offer quality assurance? How do you ensure consistency across batches? What if there is a quality problem?
A: For any quality issues, please promptly share photos or videos, and we will offer a free resample, refund, replenishment, replacement, or other reasonable solutions.
Q5: Are your material certified? Are they eco-friendly?
A: We offer material certified by RWS, GRS, OEKO-TEX, and more. We can also develop sustainable material lines tailored to your needs.
Q6: What does the quotation include? Does it include tax and shipping?
A: Quotes are usually FOB prices and include packaging costs. If you need CIF or other terms, please provide the destination, and we will tailor the quotation accordingly.
Q7: What payment methods do you support?
A: Wire transfer (T/T) and more. A 30% deposit is required upon order confirmation, with the remaining 70% balance due before shipment. Need others? Talk with us, please.
Q8: Do you provide material images, or style recommendations?
A: We support high-resolution product images, and seasonal trend recommendations to help with style selection and new arrivals. Leave email for subscription.
Q9: Can we develop a new product line together?
A: Yes, we typically collaborate in OEM or ODM models to help clients create unique styles and strengthen their market competitiveness.